Q: What's screen printing?
A: Screen printing is a stencil method of printing. All of our posters and tees are designed to be printed one layer (colour) at a time by pulling ink (by hand!) through a mesh stencil onto paper or cloth. Each colour needs to dry completely before the next is laid on top. Because all of our posters and tees are hand printed and we mix our ink by eye, each item is completely unique and handmade. 

Q: Are your poster designs available in custom sizes?
A: Unfortunately because they are produced by hand, we are unable to offer custom sizes. Please note the size of each poster in the product description. 

Q: Who designs all the posters and tees and stuff?
A: All of our in-house products are designed by Jackie Lee at our Toronto shop! 

Q: Can I screen print my own artwork at home? What equipment do I need?
A: Yes! It's quite a long list of things, but it's totally doable and highly encouraged! I've made a handy little list here. 


Q: Where is Secret Planet Print Shop?
A: Secret Planet HQ is located at 918 Danforth Ave, Toronto, ON. We are just outside of Donlands subway station.

Q: Secret Planet Print Shop? What's that? Can you print out my resume? Can you print a photo of my mom?
A: Secret Planet Print Shop is an artisan gift shop! We focus on showcasing local and canadian artists! We are a "print shop" in the sense that we sell and produce our own brand of small batch screen printed posters and t-shirts at our shop. We unfortunately do not offer any custom or digital printing services.

Q: Is your shop wheelchair accessible?
A: Yes yes yes! 

Q: Do you offer framing at your shop?
A: Unfortunately we do not offer framing. The good news is, we have poster hangers that fit most of our poster sizes. Also, our poster sizes are standard frame sizes (Ikea! Woo!) 8"x10", 12"x16", and 16"x20". Please double check the size of each poster in the product description.


Q: How long will my order take to process and ship once my order is placed?
A: Orders will typically take 3-5 business days (Mon-Fri) to process and ship. Once your order is shipped, we cannot make any changes or issue any refunds. You will receive a shipping notification once your order is on its way. If you chose tracked shipping, that information will be sent in a separate e-mail. (Check your spam folder!)

Q: My order has shipped. How long will it take to receive my package?
A: Once the order has left our shop, it depends on the shipping method you chose! Small envelope options are UNTRACKED typically takes 2-14 business days. Otherwise, expedited parcels within Canada usually will arrive within 7 business days and International parcels can take anywhere from 2-6 weeks. Please note that due to COVID-19, your local mail courier may be experiencing delays. These are unfortunately out of our control.

Q: My order arrived with the wrong items/missing items!! What do I do!?
A: First off, Sorry about that!!! I'm only one woman packing every single order and sometimes I will make mistakes. If you are missing an item or you received the incorrect item, please shoot me a message with a photo to secretplanetprintshop@gmail.com. I will remedy the situation ASAP to the best of my ability :)

Q: What is your return/exchange policy?
A: Unfortunately all sales are final and we do not accept returns or exchanges at this time. 

Q: My order shipped a really long time ago! Can you tell me where it is?
A: That depends on the shipping method you chose! Unfortunately if you chose Small Envelope (Untracked) as your shipping method, we literally have no idea where it is. It was shipped using stamps and therefore has no tracking number to look up. Please reach out if you have not received your order in 30 business days. If you chose expedited parcel or another tracked method, we will be happy to check into it for you!


Q: I am a retailer. How can we stock Secret Planet goods in our shop?
A: Sounds great! Shoot us an e-mail at secretplanetprintshop@gmail.com with a little description of your shop and maybe an instagram link for us to check out! If it's a good fit, we'll send over our catalogue!

Q: I'm a local artist/maker. Can we sell our wares at Secret Planet?
A: Maybe! Fill out this handy dandy form and we will see what we can do!


If we didn't answer your question above, please do not hesitate to reach out by email to secretplanetprintshop@gmail.com